We are currently recruiting for a leading independent provider of investment management, accountancy, tax, corporate and financial advisory services to private clients, corporates, professional practices, and non-profit organisations. With 13 offices in the UK and Ireland, 1,600 people and an international capability in over 100 countries, our aim is to provide an innovative global service.

Job description

Purpose of role:

To provide administrative and planning support to nominated Financial Planners, Associate Directors and Partners. This is a non-advisory role.

Key responsibilities:

Accurate Record Keeping

• Obtaining and ensuring that the written “know your client” information is on file
• Logging “know your client” information onto Adviser Office (AO) and storing it on permanent file
• Keeping AO updated when new policies, unit statements and valuations are received
• Ensuring that all client records/files are in keeping with the companies standards and information is updated in a timely fashion

Client administration

• Completion of money laundering forms
• Setting up new client records on AO
• Ensuring that cheques are passed onto insurers and acknowledged on the day of receipt
• Completing New Business Checklist to ensure transaction is fully compliant
• Preparing files for technical unit and or para-planner team
• Liaising and working with the technical unit / para-planner team
• Liaising with clients and other firms to ensure paperwork and technical information is obtained within agreed timeframes

Research and reporting

• Researching product markets in connection with client specific requirements
• Obtaining illustrations from insurers along with technical information, performance enquiries and general provider information
• Analysing raw data to assist Advisers in making client recommendations

Client liaison

• Answering client admin queries on the telephone, via email and in writing
• Responding to client correspondence in a timely and professional manner
• Making accurate notes to record telephone conversations
• Attending meetings with clients as required

Handling retirements (if appropriate)

• Research the market to obtain the best rates if an annuity is selected
• Research fund performance/ charges if other retirement vehicle is selected

Billing

• Assist in the preparation of fee notes

Key Competencies:

• Customer Focus: an understanding that the client comes first and client expectations must always be exceeded in order to maintain a good relationship
• Communication skills: will need to be able to deal with people at all levels (internally and externally including clients) and be able to put ideas over clearly and professionally. Good grammar and spelling in order to produce concise, well-structured documents, taking into account the requirements of the reader
• Planning and Organising: the jobholder must be organised and able to assist, where required, with the implementation of procedures within the team to help streamline the administration
• Judgment: the jobholder should seek to use his/her judgment at all times as to whether a task falls within their scope of responsibility and if not, whose responsibility it is
• Teamwork: the jobholder must work as part of a team, support, share and cascade relevant information

Candidate Profile

Education/Qualifications:

• Strong academic history
• Relevant professional qualifications an advantage, although not essential

Key Experience/Skills:

• Excellent time management and organisational skills
• Excellent communication skills, both written and oral
• Ability to work well in a pressurised environment with the ability to prioritise
• Working knowledge of Microsoft Office packages
• Strong literacy and numeracy skills