18th January 2021
Job Type


We are currently recruiting for a highly regarded Financial Planning practice who are based local to Berkhamsted. They are currently looking for a Senior Administrator to join their team. This role will include Complex NB Administration, including DB, IHT, Pension Transfer.

Job Overview

To offer financial planning support to advisers, paraplanners and the practice to ensure the client receives high quality financial advice. Primarily manage and process all aspects of post-sale administration to ensure cases are chased through pipeline as quickly as possible.

Responsibilities and Duties

  • Post-sale administration completed, adding clients’ information to intelligent office database, creating new, and updating Wealth Report
  • Prepare and gather information e.g. CETVs, Illustrations, LOAs and Policy information checklists for complex cases
  • New Business and Review Case administration, submission of applications to providers, online application and complete manual application forms, ensure case is in force as soon as possible
  • Prepare and maintain client files, including meeting compliance standards
  • Assist paraplanner with administration where required
  • Occasional basic report writing, to include Bed & ISA, Fund Switches, Reviews, Withdrawals etc
  • Client liaison and complaint handling
  • Assist with general administration duties when colleagues are absent
  • Mentor colleagues to develop specialist administration skills



  • Minimum of 2 years’ experience working in a Financial Planning Advisers environment
  • GCSE English & Math’s (C or above)
  • Understand the financial planning process, including MIFID & GDPR
  • Experience dealing with platform providers e.g. Prudential, Aegon Arc, OMW, Fidelity, Elevate (e.g NB Applications, sell downs, phasing, withdrawals)
  • A working knowledge of intelligent office, avello office or a similar back office system
  • Proficient in processing new business applications and managing pipeline cases
  • Excellent written and communication skills
  • Problem solving, finding solutions to complex issues
  • Analytical and ability to interpret data
  • Meticulous attention to detail
  • Happy to work independently and as part of a team
  • Ability to prioritise and plan own workload
  • Customer Focus, Client liaison and Complaint handling


  • Exposure to DB Pensions and Pension Transfer administration
  • Working towards Industry recognised exams, Level 4 (CII or LIBF)
Optional Cover Letter
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