Description
We are currently working with a Financial Planning practice who are looking to recruit an IFA Administrator in their Harrow office. They are looking for someone who has experience working in a similar role.
Purpose
To provide pre and post-sales support to the Financial Advisers. To ensure that client documentation/requests are accurately processed and completed within the required time scales; and in accordance with the compliance guidelines as defined by the Company. To provide a high level of support to clients in an efficient, compliant and professional manner.
Responsibilities
To obtain illustrations, key features and application forms from Platforms & Providers as required.
Compile client meeting packs containing documentation such as, but not limited to, valuations, client
agreement, fact find, risk questionnaire and profile for the Adviser to use at client meetings.
To post client documentation to the client or product providers as appropriate.
To issue signed letters of authority to providers and obtain standard policy information. Update client
policy records on receipt of information on Intelligent Office.
To accurately maintain client personal details and policy information and update on Intelligent Office.
To prepare new business applications in accordance with the Company’s standard operating procedures
and compliance handbook
Deal with and respond to written, telephone and electronic general enquiries for IFAs, colleagues, clients
and providers.
Provide clients with timely and accurate information and obtain any new business information and
existing policy information from clients where required.
Maintaining relationships and contacts with providers to ensure a professional service
Deal with any resulting fee and commission queries from the Finance Department
To produce accurate, regular and ad-hoc client valuation schedules, and input into Intelligent Office.
To arrange for amendments to encashment and withdrawal requests from existing client plans as
instructed by the Adviser and inform the client by email where appropriate. To update Intelligent Office
client records with the amendments.
To operate and manage an effective diary within Intelligent Office to ensure that all activities are planned
for and carried out in a timely manner.
To ensure that Advisers and the Operations Manager are informed of any client related events and
issues in a timely manner.
To provide cover and carry out duties for other Administrators in the team, in their absence.
Where necessary: -
o Answering the telephones in a professional manner, conforming to Company standards
o To be responsible for the opening, scanning and distributing the post working within the
company timescales
o Ensuring all scanning of hard copy files is completed accurately /readable
o Shredding documents as and when required
To report any compliance issues or suspected compliance breaches to the Compliance Manager as
soon as they are made aware of them.
To operate within and conform to the Company’s existing and continually developing operating systems
and procedures and contribute to their further development where required, through participation in
Procedural Workgroups.
Projects - carry out projects as required by the business which may include the following key areas
o Intelligent Office
o Platforms / Providers
o Investment Committee
o New Business
To carry out any other reasonable duties as requested by line management or directors.
Experience and core skills
Computer literate in Microsoft Office and other applications
Excellent communication skills both written and verbal
Client centric in approach
Organised and highly motivated
Good levels Industry knowledge
Good attention to detail
Accurate data entry and record keeping skills
Willingness to study towards professional qualifications (desirable but not essential)